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Help Desk Itsm

LiveAgent

LiveAgent combines email ticketing, live chat, a knowledge base and phone support in one help desk. AI assistance can use business knowledge and hand complex conversations to people. Its advertised starting price is US$15 per agent/month billed annually; call-center and other advanced capabilities depend on tier. A 30-day trial is offered.

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LiveAgent Overview

KolApp Scores

KolApp Product Scorecard

AI-researched by KolApp using verified public product signals — independent from user-review ratings.
Popularity 88%
Ease of Use 86%
Features 91%
Value 92%
Integrations 89%
✦ KolApp Insight

Our quick take on LiveAgent

LiveAgent is a broad multichannel help desk with unusually transparent entry pricing. Small Business covers ticketing, live chat, knowledge base, portal, automation and integrations, while higher plans add call-center capabilities, SLA tooling, social channels and deeper administration. It is particularly compelling for support teams that want email, chat and voice in one product without immediately moving to enterprise ITSM.

Starting Price
15
Free Trial
Yes
Best For
Customer-service teams managing email, chat and phone conversations from one support workspace.
Pricing Model
Per User Month
Company Size
6–20, 21–50, 51–200, 201–1,000, 1,000+
Category
Help Desk Itsm

LiveAgent Features

Ai Automation Dashboards

Industries

It Software Consulting Healthcare Education Nonprofit Professional Services Manufacturing

LiveAgent Pricing

Starting price: 15

Pricing model: Per User Month

Free trial: Yes

LiveAgent Pros & Cons

Pros

  • Ticketing, live chat, knowledge base and customer portal start at the entry tier\nHigher plans add call center, SLA, social channels and deeper administration\nTransparent per-agent pricing compared with many enterprise help desks\n30-day free trial with no credit card required

Cons

  • Call-center and several advanced capabilities require Medium or higher\nSocial messaging channels are concentrated in higher tiers\nAnnual billing is required for the lowest advertised per-agent rates\nOrganizations needing full ITSM and CMDB governance should evaluate a dedicated ITSM suite

Alternatives to LiveAgent

Zoho Desk Help Desk Itsm
HappyFox Help Desk Itsm
HelpCrunch Help Desk Itsm

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