Help Desk Itsm

Zammad

Zammad is an open-source support platform for organizing conversations, routing tickets and tracking service work. It is free to run on your own servers, while managed cloud plans charge per agent and are published in euros. A 30-day hosted trial is available. GitHub, GitLab and Facebook connections support connected service workflows; advanced administration and reporting vary by plan.

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Overview Features Best For Pricing Integrations Alternatives

Zammad Overview

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Popularity Not scored

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Starting Price

Contact Vendor

Free Trial

Yes

Best For

Support and IT teams that want an open-source help desk with a hosted alternative.

Pricing Model

Freemium

Company Size

6–20, 21–50, 51–200, 201–1,000

Category

Help Desk Itsm

Zammad Features

Automation Reporting

Industries

It Software Professional Services Education Nonprofit

Zammad Pricing

Starting price: Contact Vendor

Pricing model: Freemium

Free trial: Yes

Zammad Integrations

Github Gitlab Facebook

Zammad Pros & Cons

Pros

Free self-hosting and managed cloud options
Development and social channels connect to support workflows

Cons

Self-hosting requires system administration
Hosted feature limits and euro pricing vary by tier

Alternatives to Zammad

Featurebase Project Management

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FreeScout Help Desk Itsm

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