Help Desk Itsm

Atera

Atera combines remote monitoring, patch management, help desk ticketing and IT automation. MSP Pro starts at US$129 per technician per month billed annually or US$139 monthly, covering unlimited devices; internal IT packages have different rates. A 30-day trial is available. Optional applications and AI products can add charges, while identity, API and automation connections depend on the package.

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Overview Features Best For Pricing Integrations Alternatives

Atera Overview

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Starting Price

129

Free Trial

Yes

Best For

Managed service providers and IT teams managing many devices per technician.

Pricing Model

Per User Month

Company Size

6–20, 21–50, 51–200, 201–1,000

Category

Help Desk Itsm

Atera Features

Automation Reporting Dashboards Ai

Industries

It Software Professional Services Education

Atera Pricing

Starting price: 129

Pricing model: Per User Month

Free trial: Yes

Atera Integrations

Zapier Microsoft Entra Id Api

Atera Pros & Cons

Pros

Per-technician licensing includes unlimited devices
Monitoring and service workflows share one platform

Cons

Add-ons increase total cost
Internal IT pricing and advanced controls differ

Alternatives to Atera

Featurebase Project Management

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Zammad Help Desk Itsm

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