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Help Desk Itsm

Freshdesk

Freshdesk combines customer ticketing, a shared inbox, a customer portal and a knowledge base with Freddy AI. Agents can work from customer history, while AI supports email resolution and service analysis. Growth is advertised at US$19 per agent/month billed annually; Pro adds capabilities such as intelligent routing and multiple SLA policies. AI sessions and some add-ons have separate charges.

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Freshdesk Overview

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Starting Price
19
Free Trial
Yes
Best For
Customer support teams building email-first support with a shared inbox, knowledge base and a staged AI rollout.
Pricing Model
Per User Month
Company Size
6–20, 21–50, 51–200, 201–1,000, 1,000+
Category
Help Desk Itsm

Freshdesk Features

Ai Automation Reporting Dashboards Task Management Client Portal

Industries

It Software Professional Services Manufacturing

Freshdesk Pricing

Starting price: 19

Pricing model: Per User Month

Free trial: Yes

Freshdesk Integrations

Microsoft Teams Slack Salesforce Zapier

Freshdesk Pros & Cons

Pros

  • Shared inbox and customer self-service are included in Growth.
  • Higher tiers add routing and reporting controls.
  • AI can be introduced progressively.

Cons

  • AI usage beyond included sessions adds cost.
  • Copilot and some connector capabilities are paid add-ons.
  • Annual-billing headline prices differ from monthly billing.

Alternatives to Freshdesk

Featurebase Project Management
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