Help Desk Itsm

Groove

Groove has become Helply, an AI-supported customer-service platform with a shared inbox, ticketing, chat, knowledge resources and workflow automation. Human agents work alongside AI agents that investigate requests and complete support work. Current Helply seats cost US$0, while AI outcomes start at US$0.50 with a US$99 monthly minimum after the 14-day trial. Existing Groove customers should confirm their migration and contract terms.

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Overview Features Best For Pricing Integrations Alternatives

Groove Overview

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Starting Price

99

Free Trial

Yes

Best For

Customer-support teams assessing the move from Groove to Helply and AI-assisted service.

Pricing Model

Flat Month

Company Size

6–20, 21–50, 51–200

Category

Help Desk Itsm

Groove Features

Automation Reporting Ai

Industries

It Software Professional Services

Groove Pricing

Starting price: 99

Pricing model: Flat Month

Free trial: Yes

Groove Integrations

Slack Microsoft Teams Salesforce Hubspot

Groove Pros & Cons

Pros

Current offering combines human support and AI workflows
Seat charges are zero under Helply's published plan

Cons

AI usage adds outcome charges with a monthly minimum
Legacy Groove contracts may differ from Helply pricing

Alternatives to Groove

Featurebase Project Management

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