Help Desk Itsm

HaloITSM

HaloITSM brings incident handling, service requests, change control and asset records into one IT service desk. Its service catalogue and self-service portal connect employees to standardized services, while AI assists with ticket categorization and summaries. A CMDB records relationships between assets so teams can assess dependencies during changes. Halo pricing varies by region and agent count. Its displayed UK calculator uses annual billing and includes a separate onboarding cost; obtain the USD total for your selected team size.

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Overview Features Best For Pricing Alternatives

HaloITSM Overview

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Starting Price

Contact Vendor

Free Trial

Yes

Best For

IT departments standardizing incident, change and asset processes with employee self-service.

Pricing Model

Contact Vendor

Company Size

51–200, 201–1,000, 1,000+

Category

Help Desk Itsm

HaloITSM Features

Ai Automation

Industries

It Software Healthcare Education

HaloITSM Pricing

Starting price: Contact Vendor

Pricing model: Contact Vendor

Free trial: Yes

HaloITSM Pros & Cons

Pros

Combines service requests and asset context.
AI assists ticket triage and summaries.
30-day trial available without a credit card.

Cons

Asset relationships and service catalogue entries need ongoing maintenance.
HaloCRM and HaloPSA are separate products.

Alternatives to HaloITSM

Featurebase Project Management

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Zammad Help Desk Itsm

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