Jira Service Management

Jira Service Management connects employee and customer requests with incident, problem and change processes. It emphasizes collaboration between development and IT operations, with asset and configuration records for understanding service dependencies. Knowledge management supports self-service. Advanced AI, asset and change capabilities are plan-dependent, so teams should match their required workflows to the selected edition. A free Service Collection/Jira Service Management plan is available. The displayed paid starting rate is US$20 per agent per month; user tier, annual versus monthly billing and collection scope affect the final price.