Help Desk Itsm

Kayako

Kayako offers a help desk and Kay AI support agent with expert-led deployment. Its phased approach begins with ticket classification and routing, expands into reply drafting, and then handles repetitive resolutions with human escalation. Kay can also be deployed alongside existing help desks, including Salesforce, instead of requiring a full platform replacement. Kayako advertises its Kay AI agent at US$1 per resolved ticket, with no seat or setup fees for that offer. Confirm the full help-desk package and total usage-based cost with a pricing expert.

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Overview Features Best For Pricing Integrations Alternatives

Kayako Overview

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Starting Price

Contact Vendor

Free Trial

No

Best For

Support teams seeking vendor-assisted rollout of AI triage and resolution across an established ticket operation.

Pricing Model

Custom Quote

Company Size

6–20, 21–50, 51–200

Category

Help Desk Itsm

Kayako Features

Ai Automation

Industries

It Software Professional Services

Kayako Pricing

Starting price: Contact Vendor

Pricing model: Custom Quote

Free trial: No

Kayako Integrations

Salesforce

Kayako Pros & Cons

Pros

Phased deployment separates triage from autonomous handling
Can complement an existing help desk
Human escalation for exceptions

Cons

Deployment requires training and tuning against actual support knowledge
Published marketing outcomes should not be treated as guaranteed results

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