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Help Desk Itsm

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus offers a tiered path from ticketing to broader IT service management. Standard covers incidents, self-service, knowledge and SLAs; Professional adds IT asset management; Enterprise adds capabilities including change and release workflows, a service catalogue and CMDB. Cloud and on-premises deployment options are available, with AI assistance across editions. The on-premises Standard edition is free for up to five technicians. Paid editions, cloud hosting, asset counts and add-ons use different pricing. A 30-day trial is available.

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Overview Features Best For Pricing Alternatives

ManageEngine ServiceDesk Plus Overview

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Starting Price
Contact Vendor
Free Trial
No
Best For
Organizations choosing between cloud and on-premises ITSM and expanding from help desk to asset and change management.
Pricing Model
Freemium
Company Size
21–50, 51–200, 201–1,000, 1,000+
Category
Help Desk Itsm

ManageEngine ServiceDesk Plus Features

Ai Automation Reporting Dashboards

Industries

It Software Manufacturing Professional Services

ManageEngine ServiceDesk Plus Pricing

Starting price: Contact Vendor

Pricing model: Freemium

Free trial: No

ManageEngine ServiceDesk Plus Pros & Cons

Pros

  • Deployment options suit different hosting requirements.
  • Editions separate ticketing, asset and broader ITSM needs.
  • No-code ticket automation and native reports support service operations.

Cons

  • Asset management is above Standard edition.
  • Enterprise scope requires more process and configuration work than basic ticketing.

Alternatives to ManageEngine ServiceDesk Plus

Featurebase Project Management
FreeScout Help Desk Itsm
Zammad Help Desk Itsm

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