Help Desk Itsm

SolarWinds Service Desk

SolarWinds Service Desk is a cloud ITSM platform combining incident, problem, change and release management with asset discovery, a CMDB and employee self-service. It includes reporting and dashboards, with connections to tools such as Slack, Microsoft Teams and Zapier. The vendor advertises a starting price of US$39 per technician/month with unlimited end users, and a fully functional 30-day trial.

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Overview Features Best For Pricing Integrations Alternatives

SolarWinds Service Desk Overview

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Starting Price

Free Trial

Yes

Best For

IT teams that want cloud service management with asset visibility and familiar collaboration integrations.

Pricing Model

Per User Month

Company Size

51–200, 201–1,000, 1,000+

SolarWinds Service Desk Features

Ai Automation Reporting Dashboards

Industries

It Software Professional Services Education

SolarWinds Service Desk Pricing

Starting price: 39

Pricing model: Per User Month

Free trial: Yes

SolarWinds Service Desk Integrations

Slack Microsoft Teams Zapier Dropbox

SolarWinds Service Desk Pros & Cons

Pros

Service processes and asset records are available together.
Technician-based pricing supports unlimited end users.
30-day functional trial supports evaluation.

Cons

The advertised starting tier should not be assumed to include every listed capability.
Discovery and CMDB quality depend on configuration and maintenance.

Alternatives to SolarWinds Service Desk

Featurebase Project Management

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