Chatwoot combines customer conversations in a shared support inbox, with routing, reporting and optional AI assistance. Its free cloud Hacker plan supports two agents and 500 conversations per month for live chat only. Paid plans add channels and capabilities, and a 15-day trial is available. Current integrations include Slack and Linear, with API and webhook support for custom workflows.
Chatwoot is appealing to teams that want an open-source or self-hostable customer-engagement platform without giving up a modern shared inbox. It can offer excellent value and control for technically capable teams, while organizations wanting turnkey enterprise support may prefer a fully managed commercial helpdesk.
Starting price: Contact Vendor
Pricing model: Freemium
Free trial: Yes
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