Help Desk Itsm

Freshservice

Freshservice manages internal IT support through incidents, knowledge, tasks and an employee portal, expanding into asset, operations and enterprise service management. Starter is advertised at US$19 per agent/month billed annually. Growth adds a service catalogue and on-call management; Pro adds problem, change and release management. Freddy AI and asset capabilities depend on the selected tier and add-ons.

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Overview Features Best For Pricing Integrations Alternatives

Freshservice Overview

KolApp Scores

KolApp Product Scorecard

AI-researched by KolApp using verified public product signals — independent from user-review ratings.

Popularity 91%

Ease of Use 88%

Features 92%

Value 86%

Integrations 96%

Starting Price

Free Trial

Yes

Best For

Growing IT departments that want a cloud service desk with a path to change management and cross-department employee services.

Pricing Model

Per User Month

Company Size

21–50, 51–200, 201–1,000, 1,000+

Freshservice Features

Ai Automation Task Management Workload Management

Industries

It Software Education Healthcare Manufacturing

Freshservice Pricing

Starting price: 19

Pricing model: Per User Month

Free trial: Yes

Freshservice Integrations

Microsoft Teams Slack

Freshservice Pros & Cons

Pros

Starter includes core incidents, knowledge and task management.
Teams and Slack support employee service interactions.
Higher tiers extend operational and change processes.

Cons

Change and problem management require Pro or above in current packaging.
AI Copilot and additional asset units can increase total cost.

Alternatives to Freshservice

Featurebase Project Management

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