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Help Desk Itsm

SupportBee

SupportBee turns support email into shared tickets that agents can assign, label and discuss privately. Draft sharing supports collaborative replies, while a knowledge base and customer portal provide self-service and ticket visibility. Agent, team and label reports help identify support bottlenecks without replacing the customer's familiar email experience. SupportBee Startup costs US$17 per seat per month billed annually at US$204, or US$20 monthly. Enterprise costs US$21 annually or US$25 monthly. A 14-day trial is offered.

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SupportBee Overview

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Starting Price
17
Free Trial
Yes
Best For
Small support teams wanting email-based collaboration with a knowledge base and customer ticket portal.
Pricing Model
Per User Month
Company Size
6–20, 21–50, 51–200
Category
Help Desk Itsm

SupportBee Features

Client Portal Reporting

Industries

It Software Professional Services

SupportBee Pricing

Starting price: 17

Pricing model: Per User Month

Free trial: Yes

SupportBee Pros & Cons

Pros

  • Private comments and shared drafts support teamwork
  • Customer portal includes organization-level ticket visibility
  • Email remains familiar to customers

Cons

  • Email-centered support may not suit a team seeking a broad IT operations suite
  • Portal and knowledge-base requirements should be checked against plan limits

Alternatives to SupportBee

TeamSupport Help Desk Itsm
Groove Help Desk Itsm
Missive Help Desk Itsm

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