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Help Desk Itsm

UVdesk

UVdesk provides customer support ticketing, knowledge management and workflow automation, with ecommerce-oriented connections. Its open-source edition is free to self-host. Cloud Pro starts at US$8 per agent per month billed annually or US$11 monthly, with a 30-day trial. Higher cloud packages expand capabilities. Website, calendar and social connections support customer service, while self-hosting requires maintenance.

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Overview Features Best For Pricing Integrations Alternatives

UVdesk Overview

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Starting Price
Contact Vendor
Free Trial
Yes
Best For
Online businesses and support teams wanting ticket management with a self-hosted option.
Pricing Model
Freemium
Company Size
1–5, 6–20, 21–50, 51–200
Category
Help Desk Itsm

UVdesk Features

Automation Reporting Client Portal

Industries

It Software Professional Services

UVdesk Pricing

Starting price: Contact Vendor

Pricing model: Freemium

Free trial: Yes

UVdesk Integrations

Google Calendar Shopify Wordpress Facebook

UVdesk Pros & Cons

Pros

  • Free open-source and hosted options
  • Support workflows connect to ecommerce and websites

Cons

  • Self-hosted deployment needs technical upkeep
  • Cloud features differ between packages

Alternatives to UVdesk

Featurebase Project Management
FreeScout Help Desk Itsm
Zammad Help Desk Itsm

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